TERMS AND CONDITIONS
This Service Agreement ("Agreement") is made between SMRK Services INC, a New Jersey corporation ("Service Provider"), and the Customer.
Authorization
The customer understands that the carrier is authorized to operate and transport their vehicle between the pickup location and the destination.
The customer understands that the carrier is authorized to operate and transport their vehicle between the pickup location and the destination.
Service Terms and Payment
By agreeing to our services, the customer authorizes a deposit to be paid to SMRK Services INC via credit card, debit card or via P2P payment methods. This deposit arranges a dedicated carrier for vehicle shipment. Any remaining balance is due upon delivery and must be paid in full via cash. The deposit is refundable before the vehicle is dispatched to the carrier. Once dispatched, the deposit is nonrefundable.
Cancellation Policy
Customers may cancel the order and get a full refund of the deposit up until the vehicle is dispatched. After dispatch, the deposit is non-refundable. If a pickup is rescheduled due to vehicle unavailability or customer unavailability, an additional rescheduling fee of up to $75 may apply.
Pickup and Delivery Schedule
SMRK Services INC agrees to transport the vehicle(s) as requested. While every effort is made to comply with pickup and delivery schedules, specific times cannot be guaranteed due to potential delays from carrier schedules, mechanical issues, weather, or other unforeseen circumstances. SMRK Services INC is not liable for any charges or liabilities due to pick up or delivery delays, including airline tickets, rental car fees, or storage fees.
Exclusive Contract
Customers agree not to contract with other brokers or carriers during the shipping process. Working with multiple transport companies simultaneously can hinder the process, and the deposit will be non-refundable in such cases.
Door-to-Door Transport
Carriers provide door-to-door transport if accessible. If access to the pickup or delivery location is restricted, the driver may request a meeting at a nearby large parking lot.
Pricing and Market Dynamics
Quoted prices are estimated or real time market prices, and subject to change based on market dynamics. In the event of a price increase, SMRK Services INC will contact the customer for acknowledgment. Customers can refuse the price increase and request a full refund of the deposit.
Personal Belongings
Carriers are not licensed or insured to transport personal or household goods. These items should be limited to 100 lbs and kept in the trunk. Any exceptions must be approved by SMRK Services INC. Personal belongings exceeding the weight limit will incur additional charges and are shipped at the customer’s risk. SMRK Services INC is not responsible for personal belongings.
Vehicle Condition
Vehicles must be in good running condition with no more than a half tank of fuel. The carrier is not liable for damage caused by leaking fluids, battery acids, cooling systems, or other mechanical issues. Minor paint damages and other non-mechanical issues are also not covered. Any damage must be noted and signed on the condition report at delivery.
Insurance and Liability
Carriers have insurance coverage from $100,000 to $250,000 in cargo insurance per load and a minimum of $750,000 in public liability and property damage. SMRK Services INC will provide the carrier's insurance information for damage claims, which must be noted at delivery and submitted within 24-48 hours.
Inspection Report
Customers must complete an inspection report (Bill of Lading/BOL) at delivery. Signing the BOL without a notation indicates satisfactory, damage-free delivery and nullifies damage claims. Damage must be reported within 24-48 hours and listed on the BOL.
Payment Authorization
By entering payment information, customers authorize both the deposit and the remaining balance to be charged to their card. Chargebacks are not allowed. The customer authorizing transport must be the legal owner of the vehicle.
Jurisdiction
This agreement is governed by the laws of New Jersey. Any legal action must be filed in a New Jersey court. SMRK Services INC liability is limited to the deposit fee only.